Department of
Veterans' Affairs
We proudly support Australian veterans with specialized pedorthic services. No out-of-pocket costs for eligible items.
DVA Services We Provide
The DVA Process
Here's how veterans can access pedorthic services through DVA.
Get a Referral
Ask your treating GP or specialist for a referral to Walk Easy Pedorthics. They can use our DVA referral form or provide a standard referral letter.
Contact Walk Easy
Call 02 6766 3153 to book your appointment. Have your DVA card (Gold or White) ready. We'll confirm your entitlements.
Prior Approval (if required)
Some items require prior approval from DVA via a D904 form. We handle the paperwork and submit the application on your behalf.
Assessment Appointment
Attend your appointment at our Tamworth or Newcastle clinic. We'll assess your needs and recommend the most appropriate solution.
Manufacture
Once approved, we manufacture your footwear or orthoses. Custom items typically take 2-6 weeks depending on complexity.
Fitting & Follow-up
Final fitting to ensure proper fit. We provide wearing-in guidelines and arrange a follow-up appointment. No out-of-pocket costs for eligible items.
For Veterans
Everything you need to know about accessing DVA services
Veteran Entitlements
Veterans with a Gold or White Card are entitled to receive assistance with footwear and orthoses.
DVA Card Types
Gold Card holders have full coverage. White Card holders are covered for accepted disabilities.
What You Need
A referral from your GP or specialist, your DVA card, and any existing footwear or orthoses.
Booking Appointments
Phone our Tamworth office on 02 6766 3153 to schedule your consultation.
Assessment Process
Our Pedorthist will assess your needs and recommend the most suitable solution.
No Out-of-Pocket
For eligible items, there are no out-of-pocket costs. We bill DVA directly.
For Health Professionals
Information for referring practitioners
Referrals
DVA requires a valid referral from the veteran's treating GP or specialist.
D904 Form
Some items require a D904 Request for Medical or Surgical Aids form.
Prior Approval
Some items require prior approval from DVA. We assist with applications.
Appointments
Once referral is received, phone 02 6766 3153 to arrange appointment.
Condition Management
We work closely with treating practitioners to support treatment plans.
Enquiries
Contact our team for complex cases or queries about DVA coverage.
Frequently Asked Questions
Common questions about DVA-funded footwear and orthoses services for veterans
Does DVA cover custom footwear?
Yes, the Department of Veterans' Affairs covers custom footwear and orthoses for Gold Card holders and White Card holders (if related to accepted conditions). Walk Easy is a DVA approved provider.
Do I need prior approval from DVA?
For most footwear items, prior approval is required. We handle the approval process for you, submitting the necessary clinical information to DVA on your behalf.
Is there a cost for DVA patients?
For approved items, there is typically no out-of-pocket cost for DVA Gold and White Card holders. All costs are covered directly by DVA.
What services does Walk Easy provide for DVA clients?
Walk Easy provides Medical Grade Footwear, Custom Cast Footwear, Custom Moulded Orthoses, Shoe Modifications, and Footwear Repairs for eligible DVA Gold and White Card holders.
How do I get a referral for DVA-funded footwear?
Ask your treating GP or specialist for a referral to Walk Easy Pedorthics. They can complete our DVA referral form or provide a standard referral letter. Some items require a D904 form.
Can I see Walk Easy at multiple locations as a DVA client?
Yes, DVA clients can be seen at our Tamworth and Newcastle clinics, as well as our visiting clinics in regional NSW. Contact us on 02 6766 3153 to book.
How long does the DVA approval process take?
Simple items may be approved within days. More complex items requiring prior approval can take 2-4 weeks. We handle all the paperwork and keep you informed throughout the process.
Supporting Our Veterans
We are proud to support Australian veterans with specialized foot care.