This document sets out the privacy policy of the website walkeasy.com.au owned by Walk Easy Pedorthics Australia Pty Ltd, ABN 63 612 528 971 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
By providing personal information to us, you consent to our storage, maintenance, use, and disclosing of personal information in accordance with this privacy policy.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

The personal information we collect may include the following:
name;
mailing or street address;
email address;
social media information;
telephone number and other contact details;
age;
date of birth;
images, recordings and 3D scans of you;
credit card or other payment information;
sensitive information as set out below;
information about your business or personal circumstances;
information in connection with client surveys, questionnaires and promotions;
your device identity and type, I.P. address, geolocation information, page view statistics, advertising data and standard web log information;
information about third parties and
any other information you provide us via our website or our online presence, or otherwise required by us or provided by you.

We may collect personal information either directly from you or from third parties, including where you:
contact us through our website;
receive goods or services from us;
submit any of our online signup forms;
communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
Interact with our website, social applications, services, content and advertising, and invest in our business or enquire about a potential purchase.
We may also collect your personal information when you use or access our website or social media pages. This may be done through the use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and allow the cookie’s creator to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser. Please see our Cookie Policy found here.
We may use Google Analytics to collect and process data, including when you use third-party websites or apps. To learn more, see How Google uses data when using our partners.

We collect and use personal information for the following purposes:

to provide goods, services or information to you;
for record-keeping and administrative purposes;
to provide information about you to our contractors,
to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
to improve and optimise our service offering and customer experience;
to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
to consider an application for employment from you.
We may disclose your personal information to cloud providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
(Sharing of your Information) We may need to share your personal information with third parties, including manufacturers, designers and the medical providers that we work with to provide you with our services. This also includes cloud and software providers we work with to provide you with our services, including but not limited to Walk Easy Pedorthics  ABN 63 612 528 971. You consent to the sharing of your personal and sensitive information with these third parties as required to provide you with the services.
(Marketing, Research, Education and Training) We may also share your personal information with third parties for marketing, research, education and training purposes. However, we will only do so with your written consent.

If you are providing personal and/or sensitive information on behalf of someone else, you must have the consent of that person to provide their personal and/or sensitive information to us to be collected, used and disclosed in accordance with this privacy policy. This includes where you are an NDIS participant’s nominee, support coordinator, plan manager or representative. We reserve the right to request evidence of this consent.

If you are providing personal and/or sensitive information on behalf of someone under the age of 18 (Minor), you must be that Minor’s parent or legal guardian and you must provide consent for the Minor’s personal and/or sensitive information to be collected, used and disclosed in accordance with this privacy policy.

We may collect sensitive information about you during the course of providing you services. The type of sensitive information we may collect includes information relating to your health information, medical history and information about your support requirements including your NDIS plan and budget, if relevant.

We will only collect this sensitive information where you consent and provide us with this information. If you consent, your sensitive information may only be used and disclosed for purposes relating to providing you with our services and data analytics, research, education, training, marketing and/or referring you to medical or health service providers in circumstances where we cannot obtain your consent. However, we will never sell your personal or sensitive information to third parties.
Your sensitive information may also be used or disclosed to comply with our legal obligations.

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

If you wish to request access to the personal information we hold about you, please contact us using the contact details below, including your name and contact details. We may need to verify your identity before providing your personal information. In some cases, we may be unable to provide you with access to all your personal information, and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think any personal information we hold about you is inaccurate, please contact us using the contact details set out below. We will take reasonable steps to ensure that it is corrected.

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please get in touch with us using the details set out below:

Name: Craig Laird
Email: info@walkeasy.com.au
Our privacy policy was last updated on 22 July 2021.