If you are a Participant:
We are registered providers with the NDIS for all of our Pedorthic Services, which includes Medical Grade Footwear, Custom Cast Footwear, Custom Cast Footwear with internally built AFO’s, Custom Moulded Orthoses, Shoe Modifications and Repairs.
If you have been assessed for Medical Grade Footwear and it’s in your plan under “assistive technology” we would be happy to provide you with an assessment, our recommendations and quote by following these simple steps:
1. Appointments
Can be made at any one of our clinic locations – Tamworth, Armidale, Gunnedah & Royal Prince Alfred Hospital – Diabetes Centre Camperdown, by phoning our Tamworth Office on 02) 67663153
2. What to Bring to your appointment?
Your Plan ID dates and number
Your Participant number “43 ……..”
Your contact details
A referral from your Doctor, Podiatrist, Physiotherapist, OT etc
The name and contact details of your Coordinator
A copy of your plan if you’d like?
A pair of socks
The shoes that you will be leaving for modifications
The shoes that you will be leaving to have custom moulded orthoses fitted
The shoes that you will be leaving for repairs
Assessment Fee
There may be an assessment fee for our recommendations and the quote we provide.
We will discuss these costs with you.
We will ask you
If you have been assessed for footwear and if you have “assistive technology” in your plan
To tell us some information about yourself, so we can best help you
Please download and sign our consent form, so we can discuss your plan with your coordinator
Please fill out and sign our NDIS Service Agreement to proceed
If you have any questions about the recommended supply
Following your assessment appointment
We will speak with your Coordinator to discuss how our recommendations and quote fit in with your plan and how it will help to achieve your desired outcomes.
We will provide yourself and the NDIS with a quote.
We will wait for the written approval before we can proceed
Home Visits
Only available at our Tamworth, Armidale or Gunnedah locations by phoning our Tamworth clinic on 02) 67663153.
Approvals
New Footwear and orthoses
Once we have received written approval from the NDIS, we will start making your footwear.
We may need you to come back for measurements or to take plaster moulds/casts and your footwear will take approx. 4-6 weeks to complete.
Assessments/Quotes/Modifications/Repairs
We will contact your Coordinator to discuss whether you have this in your plan and which line item number we use to claim for these services.
You will need to leave your footwear with us for modifications and repairs.
Footwear/Orthoses Supply
We will phone you to organise your fitting and collection appointment. This is where we fit you and make sure that your footwear/orthoses are fitting correctly and we discuss the recommended guidelines for “wearing in new shoes and orthoses”.
Check ups
It is a supply requirement that you come back for a check-up within 4 weeks following this “wearing in” period to make sure everything is working right for you.